When returning a product, you have two options for receiving a replacement. Please note that the warranty period for our products is typically two years, unless an extended warranty has been purchased.
Contact our support team using the form below. Please describe the issue with the unit as thoroughly as possible. Once we have received your request, our support team will contact you to discuss how you would like to proceed according to option 1 or 2.
A new unit is sent before the returned unit has been troubleshot. If the return is approved, the replacement unit is provided at no cost. The replacement unit will be configured with the same licenses as the returned one.
You return the unit and we troubleshoot it before deciding whether to send a replacement. The replacement unit will be configured with the same licenses as the returned one.
Please note: If no fault is found with the returned unit, the new replacement unit will be invoiced according to our current price list.
Are you having trouble with a product you purchased from us? We are happy to help! Contact us and let us know what isn't working. Please include your order number and the product's serial number if you have them handy, so we can assist you faster.
MIVO Technology
Industrigatan 4B
112 46 Stockholm
Sweden
